Customer Service Innovation – Suttons International Contract Tanks

In the ever-evolving landscape of tank container logistics, providing tailored solutions to meet the unique needs of our customers is vital to keep products moving efficiently and safely. Suttons International recognises this importance and has invested significantly in our dedicated contract tanks offering to ensure that customers receive the highest levels of service and value in their contract tanks.

Flexibility is another critical aspect of our approach to contract tanks. We recognise that the chemical logistics landscape is dynamic, with shifting requirements and demands, which is why we commit to providing customers with the flexibility in their tank container logistics they need. Whether it’s adjusting the fleet size, modifying tanks to meet changing specifications, or ensuring timely delivery, our goal is to make the process as smooth as possible for clients.

We don’t stop at just providing tanks; we aim to support customers across the entire value chain. This commitment starts with a comprehensive consultation process before the lease period commences. Following that we engage in detailed discussions with clients to identify their specific product requirements so we can recommend the most suitable tank types. This personal approach to customer service ensures that the tanks provided are perfectly matched to the product they will transport.

Throughout the lease period, our contract tanks solution offers an all-encompassing service package. This package includes not only the provision of tanks but also transportation, repairs, modifications, retests, and cleaning, if required. This holistic approach simplifies logistics for clients, allowing them to focus on their core business while Suttons takes care of their product supply chain.

Another distinguishing feature of our commitment to customer service is the provision of a dedicated customer support team. Each customer is assigned a personal contact who is intimately familiar with their business requirements. This ensures that customers receive prompt and efficient assistance whenever they need it. Whether it’s a question, a concern, or even technical assurance, our customers can count on a knowledgeable and responsive point of contact.

Our Contract Tanks offering exemplifies our commitment to providing top-tier customer service. By understanding the complexities of tank container logistics and product requirements, offering flexibility, supporting the entire value chain, and providing comprehensive service packages, Suttons International goes above and beyond to meet the diverse needs of our customers. With a dedicated customer support team ready to assist, we ensure that our customers have a seamless, safe and value driven experience.